Tag: customer experience
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Harper Maddox
- 6 May 2025
Morrisons Cuts Self-Checkouts After Admitting Automation Backfired
Morrisons is reversing its self-checkout rollout, admitting the tech pushed too far. After complaints from shoppers and rising shoplifting, it's taking out machines and putting staff back at tills in 20 stores, starting in Brough, Yorkshire.
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