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Harper Maddox
- 6 May 2025
Morrisons Cuts Self-Checkouts After Admitting Automation Backfired
Morrisons is reversing its self-checkout rollout, admitting the tech pushed too far. After complaints from shoppers and rising shoplifting, it's taking out machines and putting staff back at tills in 20 stores, starting in Brough, Yorkshire.
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Harper Maddox
- 23 April 2025
Marks & Spencer Payment Chaos Leaves UK Shoppers Frustrated Over Easter Weekend
Marks & Spencer's UK stores faced serious disruption as contactless payments, click-and-collect, and returns were halted by a tech meltdown over the Easter weekend. Store queues grew, cafés closed, and angry customers took to social media. The company admitted the crisis but offered no estimate for repairs, echoing a major 2024 outage.
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Harper Maddox
- 15 March 2025
Post Office Faces Scrutiny as Asda and Others Grapple With Major Challenges
Recent developments highlight the conclusion of the Post Office Horizon IT Inquiry, questioning leadership decisions. Asda struggles with private equity pressures, while Which? reveals convenience store pricing issues. Fuel prices drop, and WH Smith expands offerings in Las Vegas. Brexit leads to new trader strategies, with trends in non-alcoholic drinks and large sandwiches on the rise.
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